Terms and Conditions

Terms and Conditions

This website provides information on alternative health care issues, research, and products. The legal status of many alternative products and the research behind them is precarious because of regulations. Our aim is to provide reasonably accurate information and reliable, affordable products. This website is intended for personal research. If you choose to read our information, and possibly buy a product, it must be understood that you are doing so with the full knowledge that we are not licensed medical doctors and the products we sell and the information we provide is not intended to treat disease, support or sustain human life in place of a good diet, or make a diagnosis. All information offered is for self-education and personal research purposes only.

We strongly advise professional monitoring of healthcare matters and in many cases full consent of your doctor. We stress your personal responsibility for choices made, and feel it essential that you are well informed on complementary medicine, researching thoroughly all aspects alternative and orthodox therapies have to offer and of course the contraindications of any medication you may be taking.


Our Policy On Medical Advice

EU and UK Laws are ever tightening on supplement suppliers. Due to this please note the following:

It is our policy not to discuss any health related issues with our customers.

PLEASE understand that www.rayonex.co.uk cannot answer any medical questions. We ask that you kindly NOT ask us medical questions or medical advice. We are not qualified to answer questions about the conditions our products may be useful for. We will be held harmless in your personal usage of information disseminated by any representative of www.rayonex.co.uk  as this is strictly against our official stand.

For information on a health issue, search information in relevant books or websites but please be aware of the depth of experience of the advisor. Alternatively you may wish to contact a professional health care practitioner (Doctor /Therapist).


UK Shipping And Handling

Postage & Packing is £3.75 per order for orders up to £50, £7.20 per order for orders between £50 - £500, No charge for orders over £500.00.  Orders weighing more than 10 kilos or over £140.00 to BT postcodes and offshore Islands a £12.98 surcharge applies.


Non UK Shipping And Handling

Shipping prices/options for non UK orders will be calculated after placing items in the basket.

Whilst Rayonex UK Ltd. ship to over several countries worldwide, we cannot be held responsible for local regulations which may affect the importing of health products into your country. All such shipments are therefore at the customers own risk. It is the customer's responsibility to pay any local duties, release fees etc. Also if any specific requirements exist such as triplicate invoices, specific notices to be visible outside the package, it is incumbent on the customer to pass that information to us when placing their order.


About Us

Rayonex UK Ltd. are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@rayonex.co.uk

Our Contact details:
Rayonex UK Ltd.
Unit 1 Horeb Business Park, Horeb, Llandysul, Ceredigion, SA44 4JG, United Kingdom
Phone: 0845 345 8880 or 01559 364 711 • Fax: 01559 364 043 • Email: sales@rayonex.co.uk

Managing Director: John C. Doyle
Registered in England & Wales No. 8040417
VAT No. 139 1921 07


Making A Purchase

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "View Basket" and you will be asked for a few details that we need to be able to satisfy the order.

We accept Visa, Mastercard, Switch, Delta & Solo. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit/debit card information securely encrypted over the Internet.

Currency conversions, provided at the shopping cart, are for your guidance only, and may not represent the actual amount applied to your credit/debit card by your Bank or Card Company.

Whilst Rayonex UK Ltd. ship to over 50 countries worldwide, we cannot be held responsible for local regulations which may affect the importing of health products into your country. All such shipments are therefore at the customers own risk. It is the customer's responsibility to pay any local duties, release fees etc. Also if any specific requirements exist such as triplicate invoices, specific notices to be visible outside the package, it is incumbent on the customer to pass that information to us when placing their order.


Delivery Schedule

Most orders are sent by either 1st class post or next day carrier. We aim to dispatch orders received by 2pm (UK) the same day.


Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is already included. We warmly welcome orders from outside the European Union and where applicable we will reduce VAT to zero (done off-line).


Credit/Debit Card Security

All credit/debit card numbers are encrypted in the software when the order is placed using 128 bit encryption with an SSL (Secure Socket Layer) service for your security. They are only decrypted after they reach our computer. They are not held in clear text on any web site.


Guarantee

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.


Reaching Us

If you need to reach us, please email us on dani@rayonex.co.uk , alternatively you can call on 0845 345 8880 (International +44 1559 364 711) or fax us on 01559 364 043 or write to us at Unit 1 Horeb Business Park, Horeb, Llandysul, Ceredigion, SA44 4JG, United Kingdom


Privacy Policy

Rayonex UK Ltd. do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.


Returns Policy

In addition to our 30 day guarantee we would like to make our customers aware of The Consumer Protection (Distance Selling) Regulations 2000 (United Kingdom).

Under these regulations:

You have the right to cancel your order up to 7 days after receipt of the goods. You may contact us by email, telephone, or letter within the specified period.

Reimbursement would be made as soon as possible but within 30 days and include our normal delivery charge if applicable.

Some items, electrical devices, come with their own manufacturer's warranty (e.g. 12 months) this is in addition to the above.

Where goods are deemed to be faulty please return them stating your reason for doing so.

Returns should be made to Rayonex UK Ltd., at our usual address, if necessary we will contact you regarding the safe return of the items. Videos and Books should remain unopened (sealed).

Items returned unopened/unused may be exchanged for goods of the same value, if desired.

All prices for products on this site are correct but may be liable to change and will be electronically updated.

Should you require further information about any of our products, before purchase, then please contact us.

We want all our customers to feel confident and happy about purchasing the products on this web site and about the service we provide, therefore please feel free to contact our experienced and friendly staff who will be happy to give you the necessary assistance.